Privacy Policy

This Policy applies to the public Neuroleva website and related public-facing online services operated under the Neuroleva brand.

It does not describe any future authenticated Neuroleva health-management application or professional platform. If those services are introduced, they should have separate privacy terms appropriate to the information they process.

Depending on how you use the website, we may collect:

• Contact information, such as your name, email address, phone number, or other details you choose to provide.
• Messages and enquiries sent through email, WhatsApp, contact links, forms, or other communication channels.
• Technical information, such as IP address, browser type, device type, operating system, referring page, pages viewed, and approximate usage information.
• Cookie and analytics information where analytics, performance, security, or similar technologies are enabled.

The current Neuroleva public website is not intended to function as a medical records portal or clinical consultation service.

Please avoid sending confidential medical records, detailed health histories, identity documents, or other highly sensitive information through ordinary public contact channels unless Neuroleva specifically provides an appropriate, secure method for that purpose.

• respond to questions, product enquiries, and contact requests;
• provide information about Neuroleva products or services;
• operate, maintain, secure, and improve the website;
• understand website performance and general usage patterns;
• detect misuse, security incidents, or technical problems;
• comply with applicable legal and regulatory obligations; and
• protect the rights, safety, and legitimate interests of Neuroleva and others.

The website may use cookies, local storage, analytics tools, security tools, or similar technologies to keep the website functioning, understand general usage, remember preferences, and improve performance.

Where required by applicable law, consent controls should be provided before non-essential cookies or similar technologies are used.

Neuroleva may rely on third-party providers for services such as website hosting, infrastructure, analytics, security, communications, email delivery, messaging, or other operational functions.

If you choose to contact Neuroleva through a third-party service such as a messaging or social-media platform, that provider's own privacy policy also applies.

Neuroleva does not sell personal information as part of the ordinary operation of this website.

Information may be disclosed where reasonably necessary to service providers, to comply with law, to protect rights or safety, in connection with a legitimate business transfer, or with your direction or consent.

Personal information is retained only for as long as reasonably necessary for the purposes described in this Policy, including responding to enquiries, maintaining business records, resolving disputes, enforcing agreements, and meeting legal obligations.

Neuroleva uses reasonable administrative, technical, and organisational safeguards appropriate to the nature of the information being processed. However, no internet transmission or storage method can be guaranteed to be completely secure.

Depending on your location and applicable law, you may have rights concerning your personal information, including access, correction, deletion, restriction, objection, portability, or withdrawal of consent.

Requests may be submitted using the contact details published on the Neuroleva website. We may need to verify your identity before fulfilling certain requests.

Website infrastructure and service providers may process information in countries other than the country in which you are located. Where required, Neuroleva should use appropriate safeguards for international transfers of personal information.

The public Neuroleva website is intended for a general adult audience and is not designed to knowingly collect personal information directly from children. If you believe a child has provided personal information through the website, please contact Neuroleva.

The website may contain links to third-party websites, messaging services, social platforms, or other external resources. Neuroleva is not responsible for the privacy practices of third parties.

This Policy may be updated from time to time to reflect changes in the website, operational practices, legal requirements, or available services. The updated version will be published here with a revised last-updated date.

For privacy questions or requests, please use the official contact details published on the Neuroleva website.